Returns & Refunds

RETURNS, STRAIGHT UP

We offer a 30-day change-of-mind return period from the date your order is delivered.

To be eligible for a change-of-mind return, your TuckerRun must be unused, in its original condition and packaging, with proof of purchase. Return shipping costs for change-of-mind returns are the responsibility of the customer.

FAULTY, DAMAGED OR NOT AS DESCRIBED

If your TuckerRun arrives faulty, damaged, or isn’t as described, contact us at hello@tuckerrun.com with your order number and photos or video showing the issue.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You’re entitled to a replacement or refund for a major failure and other remedies where applicable under Australian Consumer Law.

REFUNDS

Once an approved return has been received and assessed, we’ll notify you. Approved refunds will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.

HOW TO START A RETURN

Email hello@tuckerrun.com with your order number and reason for the return. Please contact us before sending anything back so we can provide the correct return instructions.